Shipping

We use Australia Post to ship orders within Australia, and TNT couriers to ship orders internationally. All items are shipped by Registered Post, which is included in Postage fee.

The postage fee also includes insurance of up to $100 per delivery. Please contact Bruz Design if you wish to purchase additional Insurance cover before you place your order. Bruz Design will not be responsible or held accountable for any loss or damage of goods not covered by Insurance.

Returns

Our Promise - 30 day money back guarantee. Bruz Design is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in original condition within 30 days of receipt and we will replace it or refund your purchase price using the original payment method.

To return products to Bruz Design, please affix postage to your package and send it to the address shown on your invoice.

Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel. All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.

To ensure that best possible fulfilment on your reorder, we recommend that you call us to reserve the styles you require. We are available to discuss payment options with you and advise on delivery timeframes. If you do reserve your reorder over the phone, then please do not submit a completed reorder form with your return, as duplicate orders may be inadvertently placed.

Our Quality Control team inspect every delivery into Bruz Design to ensure that the products you receive meet our high quality standards. However if you do receive a product which is faulty, please don't hesitate to call us to arrange free return delivery and an exchange or refund.